A customer in (b)(6) reported their thinprep 5000 processor with autoloader etched a wrong vial id onto a slide.It was confirmed that the customer noticed the issue and reprocessed the sample, and there was no patient recall required.In addition, the customer had 30-40 samples where the instrument could not read the barcode and produced error codes 5004 and 5003.Customer cleaned the barcode reader.Instrument operational.Hologic fse dispatched.Hologic's field service engineer (fse) confirmed but unable to reproduce error.Hologic's fse performed all required set ups per technical documentation.Processed samples to confirm operation.Instrument operational.Although no patients needed to be recalled as a result of this incident this is a reportable event since the instrument did not perform as intended when etching the vial id onto the slide.
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