It was reported that the customer received erroneous results for two samples from the same patient tested for roche cardiac d-dimer (ddi) on a cobas h 232 analyzer.The erroneous results were reported outside of the laboratory.The cobas h 232 analyzer is not sold in the united states, nor is it like or similar to a product sold in the united states.The first sample resulted as 0.34 ug/ml when tested on the cobas h 232 analyzer.The sample was also tested at another laboratory using a biomajesty 6030 analyzer using the ns auto d-dimer test method, where it resulted as 235 ug/ml.The second sample resulted as 0.32 ug/ml when tested on the cobas h 232 analyzer on (b)(6) 2016.The sample was also tested at another laboratory using a biomajesty 6030 analyzer using the ns auto d-dimer test method, where it resulted as 55 ug/ml.A cobas h 232 d-dimer result of 0.34 ug/ml from (b)(6) 2016 and a d-dimer result of 243 ug/ml from an outsourced laboratory were also provided, but it was not clear if these were results from a different sample or if the data represents the same results from the first or second sample.It was stated that the result from the outsourced lab was believed to be correct since it aligned with the patient's clinical condition.The patient was not adversely affected.The cobas h 232 analyzer serial number was (b)(4).A specific root cause could not be determined based on the provided information.Materials were requested from the customer for investigation, but were not provided.Measurements performed with retention materials fulfill requirements.No irregularities were seen with the retention material.
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