Device evaluation: result - a sample was not returned for evaluation.A photo was available for evaluation.Although the returned photo is not clear enough to identify the defect issue, the difference in cannula length is confirmed.(b)(4).Conclusion - bd was able to duplicate or confirm the customer's indicated failure mode.The returned photo shows a shorter cannula.Since the returned photo is not clear enough to identify the defect issue, and an actual sample was not returned for evaluation, an absolute root cause for this incident cannot be determined.(b)(4).Therefore, based on production record did not reveal any issue during production and no historical record of broken cannula during the cannula manufacturing were reported before, it is not possible to conclude that the root cause of the reported issue is related to the needle manufacturing process.See manufacturer narrative.
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