The freedom ac power supply is a component that enables the freedom driver to be plugged into an external power source.The customer reported that the freedom hospital ac power supply had a broken connector.The customer also reported that the patient was provided with a replacement hospital ac power supply.There was no reported adverse patient impact.The freedom hospital ac power supply was returned to syncardia for evaluation.Visual inspection revealed that the connector cover was disassembled, and there was no adhesive on the mating threads.The connector cover was not broken, but it is possible that the lack of adhesive on the connector threads allowed the connector to become disassembled.During investigation testing, the hospital ac power supply connector was reassembled, and then it passed all electrical and functional testing.The hospital ac power supply was returned to the supplier for repair because of the lack of adhesive on the connector cover mating threads.This failure mode posed a low risk to the patient because it did not prevent the patient's freedom driver from performing its life-sustaining functions.The freedom driver continued to function as intended.The freedom driver has redundant power sources, including multiple rechargeable onboard batteries and a backup ac power supply.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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