Complaint received reporting dispensing volume irregularities with use of ch5132 diana systems w/ wireless scanner.The information reported describes the events as follows ".(facility) was creating an insulin infusion bag transferring 1 ml of insulin into 100ml of saline for three pediatric patients.After administering the medication to the patients and not seeing any change in patient status, the facility removed the insulin bags, remade them by hand and re-administered.After the patient care needs were addressed the initial bags were then analyzed" and the mixture / insulin dosage irregularity was detected.Subsequent potency testing of the patient sample bags and an unused bag further identified inconsistent potency values.Facility has discontinued the use of ch5132 in the production of insulin stock bags (for) used channel one in the process.Resume our manual doseedge process for insulin production.It was also reported that ".Customer is requesting to make the difference between operating range and accuracy range more prominent in the manual and discourage use under specified volumes.While no adverse outcomes have been reported, icu medical is notifying customers out of an abundance of caution.While the diana automated system user manual provides the system specification, the concern appears to be related to the misinterpretation of the operating range and accuracy specifications.Ch5132 reported serial number (b)(4).
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