Visual examination on the returned complaint device showed that there were stress marks or crease lines observed on the stopcock housing.Lever found with lifting from the housing core of the stopcock.The batch documents have been reviewed and the records showed that no defect was found relating to damage or leakage during manufacturing process.The reviewed confirmed that all the operations, materials and tests were performed per manufacturing procedures.From the reported lot numbers, the affected kit assembly lot number was manufactured in jun 2015.In the analysis of the returned sample was pressurized with saline at 300mmhg for 24 hours, leakage was found at the bottom and top of the stopcock housing.By checking all the ports and connection, the bonding found intact without damage or disruption in each component.Physical part shows craze line but no cracked housing was observed on the stopcock.Further detail analysis and evaluations were carried out on the structure and design of the stopcock, including manipulations on the lever.The evaluation results had the similar observations above.However based on evaluation, verification, discussion and conclusion on the returned product, the cause of complaint described could not be determined; the analysis has provided the possible causes.These are: the design of the stopcock is not robust to withstand certain handlings during product application.These handlings include the possibility of lifting the stopcock lever while turning the lever during usage.The combine effect of these 2 factors has an impact to the sealing area of the stopcock.A gap is possible created in this area when the lever is lifted and thus potentially result to leakage when the plunger is pulled rapidly during aspiration.The craze line or material stress found in the stopcock is a sign that the stopcock housing subject to a force by pulling or pushing creating a gap between the lever and the stopcock housing.The gap created may potentially result leakages as syringe is pulled fast during aspiration while holding the housing of the stopcock.The above information shall take precaution during product setup.It is recommended not to pull the lever of the stopcock with force since it may potentially create a gap on the housing and lever while in used.The following actions are being taken to address this complaint and the investigation findings: the stopcock supplier has been informed and engaged to review and make necessary design change in the stopcock to improve its robustness.During this interim period, replace the stopcocks in the current kits configuration to stopcocks without the 45 degree click feature.It is also recommend to the user not to pull the lever while turning the stopcock on a certain degree position during product used, it may potentially create a gap on the housing and lever wall profile.
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