The customer reported that the freedom driver exhibited an irreversible fault alarm while supporting a patient that was sleeping.The customer also reported that the patient's blood pressure was 106/74 when the fault alarm occurred.The customer also reported that the patient subsequently switched to the backup freedom driver.There was no reported adverse patient impact.The freedom driver was returned to syncardia for evaluation.Visual inspection of the external and internal components revealed no abnormalities.Review of the alarm history (eeprom) confirmed the reported issue with a "bottom pressure too low" fault code."bottom pressure too low" fault codes are typically indicative of a degrading u22 pressure sensor component on the main printed circuit board assembly (pcba).Further investigation of the main pcba confirmed that the root cause for the reported fault alarm was a failure of the pressure sensor (u22) on the main pcba as a result of corrosion on the internal bond wires.Syncardia initiated a capa (corrective or preventive action) to provide corrective action to prevent u22 pressure sensor failures.The freedom driver was serviced, including replacement of the main pcba, and passed all functional and performance testing.This failure mode posed a low risk to the patient because although the freedom driver exhibited a fault alarm, the freedom driver continued to perform its life-sustaining functions.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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