A review of the complaint information showed the instrument was in ready mode, and the customer stated that she replaced the waste container without waiting for the system initiated message (sim), "waste container full".Additionally, personal protective equipment (ppe) was not worn by the operator.A review of the product labeling concluded that the issue is sufficiently addressed; specifically, the cell-dyn sapphire operations manual under: principles of operation, under halt behavior associated with sims, hazards, under operator responsibility, hazards, under biological and chemical hazards, troubleshooting and diagnostics under 0425 waste full.A review of historical data, including complaint history review, service history review and tracking and trending showed no adverse trends or product issues.This event was determined to be due to use error.No product deficiency was identified for the cell-dyn sapphire.
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