An investigation was performed.This complaint has not been confirmed.The actual sample involved in the reported incident was not returned for evaluations.No additional information, pictures or videos were received.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive failure investigation.As no lot number was identified, a manufacturing device history review or product/process changes review for the involved lot number could not be performed.However, all dhrs are reviewed for accuracy prior to product release.The complaint description states that [the customer stated that on (b)(6) 2016, the extension tube was broken.The catheter was intubated in 2011.The patient experienced purulent in the abdomen and felt pain.The physician performed an extubation surgery for the patient and removed the catheter.The patient is currently fine.] no sample or additional information was received for testing and investigation.If the sample is returned in the future, this complaint will be re-opened for further investigation.The available information was analyzed and it did not allow confirming a root cause for the event, however, to brainstorm was performed in order to identify the possible causes for the failure extension tube - leaking.The following potential causes were identified: defective material, operator failed to follow process and inspection procedures, customer misuse (over bending, excessive force, and sharp object), equipment malfunction.No trends or triggers have been found, therefore, a corrective or preventive action is not deemed necessary at this time.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
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