The freedom ac power supply is a component that enables the freedom driver to be plugged into an external power source.The customer reported that the freedom ac power supply was not charging the freedom onboard batteries in the freedom driver that was supporting a patient.The customer also reported that the patient was provided with a replacement ac power supply.There was no reported adverse patient impact.The freedom ac power supply was returned to syncardia for evaluation.Visual inspection of the freedom ac power supply revealed a damaged strain relief, cracked connector cover, and damaged housing.The freedom ac power supply was functionally tested and failed to provide output voltage at the power adaptor connector.Further investigation revealed a broken inductor wire in the power supply and was therefore the root cause for the inability of the ac power supply to provide power to the freedom driver and charge the onboard batteries.The freedom ac power supply was taken out of service.This failure mode poses a low risk to the patient because it did not prevent the freedom driver from performing its life-sustaining functions.The freedom driver continued to function as intended.Patients are also provided additional onboard batteries.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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