Further investigation of the customer issue included a review of the complaint text, in-house testing, a batch record review, a search for similar complaints, and a review of labeling.Return material was not available from the customer.Review of the data provided by the customer confirmed the issue represents a use error.Initial reactive results were not confirmed by double retesting after re-centrifugation as required per package insert and treatment was administered without confirmation suing supplemental testing.A specificity testing protocol was executed using lot 59157li00 and met acceptance criteria and determined the reagent is performing acceptably.A batch record review did not identify any issues.Tracking and trending did not identify an adverse trend.Labeling was reviewed and found to be adequate.Based on the available information no malfunction and no product deficiency of the architect hiv ag/ab combo reagent, list number 4j27-27, lot number 59157li00, were identified.
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The device evaluation was reassessed and concluded that a malfunction occurred, therefore, the device was not performing as intended.However, no systemic issue or product deficiency was identified.
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