No patient information provided as no patient was involved in this concern.Return requested.Replacement articulating arm shipped to site 01/27/2016.Medtronic investigation of returned suspect articulating arm finds that, as reported, the vertek arm does not hold once tightened.The arm failed step 4-a of the vertek arm force test, wi-n-22-01.The arm should have held with a downward force up to 14 lbs, but failed at 5.75 lbs.The arm also failed step 4-b.The arm should have held with a side force of 10 lbs but failed at 5.1 lbs.Malfunction - will not tighten - mechanical failure.Hardware investigation was completed.This issue was found related to a hardware issue and was documented in a medtronic hardware anomaly tracking database.
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