A document and records review was performed on the reported lot.Documentation assessed includes: manufacturing, quality audit, production, raw material and device history records.This assessment found no anomalies that may have attributed to the reported issue; therefore the complaint could not be confirmed.Complaint sample was not returned therefore a product evaluation could not be performed.The cause of the reported complaint could not be determined.Information from this incident will be included in our product complaint and mdr trend analysis.
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On initial contact with the consumer, she stated that she experienced pain and light bleeding upon using the product for the first time.She removed the bladder support after 6 hours and discontinued using the product.One week later, the consumer reported that she had developed a kidney infection and was prescribed antibiotics by her physician.
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