A device history record (dhr) review was conducted.No anomalies were identified.The product was released based on the product¿s acceptance criteria.A complaint lot history examination indicates there were no other complaints for the reported issue.No sample was returned for evaluation; therefore, the condition of the product could not be verified.Because a sample was not returned and the lot information indicates the product was released based on the product¿s acceptance criteria, the root cause for the customer complaint issue cannot be determined.No specific action with regard to this complaint was taken by the manufacturing facility because no complaint sample was received to determine a root cause.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.(b)(4).
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