The investigation into the reported event determined that there was no device malfunction.This is not a reportable event.Complaint investigation: the fse confirmed the problem reported by the customer of unable to pull right image, data mix.The fse determined the cause of the problem to be the hard drive.The fse replaced the hard drive to resolve the issue.As a precaution the fse instructed the customer on the waiting for the save icon to disappear before taking another image.The fse verified system functionality.The partitioned serial ata hard-drive that contains the operating systems, and also contains the system software such as patient data files.The hard drive holds software that is a set of instructions that directs the system processor to perform specific operations such as data storage.Based on age of the system, manufactured in 2003, this type of failure would be expected and reflective of the normal wear and tear that is anticipated as the system is used.
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