The manufacturer received information that the device failed to power on due to a broken power cord.It was reported that 'a terminal of ac adapter (ac inlet side) is broken and it cannot be used but the broken component was not attached.' these devices were originally supplied with a mains adapter with an interchangeable head - the interchageable head was not returned with the device for evaluation.As the broken component was not returned with the device the manufacturer is unable to confirm the complaint, but there is a possibility that a prong of the interchageable head broke off in a mains socket - if this was the case, then a risk of exposure to a live part would be created.The most likely explanation for any such concern would be that the plug would have been damaged by the end user applying excessive force.There is no report of any patient harm, and the device is not life-supporting or life-sustaining.(b)(4).
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