It was reported that this device had low pressure.On receipt of the device for evaluation there was clear indication of mains cord damage, leading to exposed wires.The evaluation concluded that the device may have been damaged by an animal or some sort of tooling, as small marks were apparent at one of the points of exposure.The customer has been approached with regard to confirming this assertion, but no response has been received.The ifu for this device contains the warning 'the power supply cord cannot be replaced by the user.In case the power supply cord becomes damaged, contact philips respironics customer service for replacement (there is no service option)'.No patient harm or death has been reported and the device is not life sustaining/supporting.(b)(4).
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