(b)(4).Device had not been evaluated at the time of the previous report.However,it was inadvertently indicated as ¿yes¿.Investigation - evaluation: a review of the complaint history, drawings, device history record, documentation, manufacturing instructions, specifications, quality control, and visual inspection / functional testing of the returned device was conducted during the investigation.One ncircle tipless stone extractor was returned for failure analysis.A visual examination noted the basket formation was broken and not visible.A functional test was performed and the handle does not actuate the basket formation.The basket sheath was found to be smashed 1 cm from the distal tip and the tip is curved at an angle.The handle was disassembled.The basket formation could not be manually actuated.Under magnification, extreme damage is noted to the distal tip of the basket sheath.There is no evidence to suggest the finished product was not made to specifications.Review of the device history record of the finished product shows no nonconforming events that would contribute to this failure mode.There were no other reported complaints for this lot number.Based on the information provided and the results of our investigation, a definitive root cause could not be determined.Measures have been conducted to address this failure mode.Monitoring will continue to be performed for similar complaints.
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