The customer received an unknown number of questionable creatinine plus ver.2 results from two integra 400 analyzers.Data was only provided for one patient sample tested on integra 400 plus serial number (b)(4).The initial result was 1.79 mg/dl and the repeat results were 0.93 mg/dl and 0.97 mg/dl.Information regarding if the erroneous result was reported outside the laboratory or if the patient was adversely affected was requested, but was not provided.The same patient sample was repeated for precision testing and the results were good.A specific root cause could not be determined.Based on the provided data, the investigation found the aspiration of the cholesterol reagent prior to the creatinine reagent may have affected the initial creatinine result.The customer changed the processing sequence for the assays and added an extra wash cycle for the creatinine assay.As no other issues were noted, the instrument and reagents were found to be working according specification.
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