Integra completed its internal investigation (b)(6) 2016.Device history record reviewed for serial number (b)(4).No non-conformance reports were raised during the manufacturing process for this cable.A minimum of 12-month review of pac-1 customer complaints was completed using the following key words ¿cosmetic issue¿ and ¿root cause not determined¿ in search criteria.The key word search review of the complaints contained all and/or part of the key words to complete a comprehensive trend review from (b)(6) 2015 to (b)(6) 2016.One complaint was identified that contained the search criteria.The complaint rate for reported failure is 0.003%.Reported failure was confirmed; although during investigation the pac-1 cable tested within specifications, scratches were found on the cable housing during visual inspection.Customer complaint was confirmed, however, root cause not determined.No corrective/preventative action is deemed necessary as no trend has been identified.
|