Original mdr 2517506-2016-00284 was filed july 27, 2016 a siemens headquarters support center (hsc) specialist reviewed the instrument data, which indicated quality control (qc) was within range on the day of the discrepancy.The cause of the discordant, falsely low calcium (ca) result on one patient sample is unknown.However, a siemens customer service engineer (cse) reviewed the calcium result monitor and determined reagent (r1) blank to be high.The customer was directed to replace the reagent 5 probe, clean the drain, and re-run quality controls.The issue was resolved by replacing the reagent 5 probe and cleaning the drains and no further below assay range flags were obtained.The issue was resolved.The instrument is performing according to specifications.No further evaluation of the device is required.
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