Catalog Number 031-28 |
Device Problem
Connection Problem (2900)
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Patient Problem
No Patient Involvement (2645)
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Event Date 07/21/2016 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the product involved in the complaint could not be conducted since the device sample was not returned.No picture available for evaluation.Customer complaint cannot be confirmed due to the lack of a device sample to perform a proper investigation and determine the root cause.If the device sample becomes available this investigation will be updated with the evaluation results.A capa file #(b)(4) was opened to perform a further investigation into this issue (this capa is owned by (b)(6)).According to the capa investigation so far the root cause for the issue was the positioning of the thread lead and the softness of the new resin used for the snap adaptor.Change order form for the design updated approved and dhf has been updated.All production from (b)(6) 2016 forward is with the updated (b)(4) snap adaptor component.Capa (b)(4) is currently under effectiveness verification.
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Event Description
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Customer alleges that the adaptor could not connect with the oxygen flow meter.A new kit was opened.
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Manufacturer Narrative
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(b)(4).Additional information has been received by the sales rep and it was discovered that the product reported in the complaint was not a teleflex product, thus, this complaint was voided.Please void mdr#3004365956-2016-00300 that was submitted on 07/28/2016.
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Event Description
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Customer alleges that the adaptor could not connect with the oxygen flow meter.A new kit was opened.
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Search Alerts/Recalls
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