Integra completed its internal investigation 09/19/2016.The investigation included: method: -device history review.-integra complaint management database was reviewed for similar complaints.-evaluation of product.Results: a dhr review of lot code 137 shows that the following lots passed all necessary inspection points with no mrr, reworks or variances.No service history on file for this returned device.A two year look back in complaint management system for this reported failure and or related to ¿ratchet extension is stiff and does not move smoothly" for this product id shows that 6 complaints were received including this case.No new design or manufacturing trends have been identified.The returned unit it has passed all specific functional testing requirements, except for the lock having rotational movement, when unit is properly positioned and put under pressure unit will function properly.The rocker arm is tight from a residue build up.The 80# torque knob passed pressure test.General maintenance and cleaning required.Conclusion: in summary, the end users reason for return was partially confirmed as the stiffness encountered was due to residue buildup.The 80 # torque knob passed all required testing.As for the play or looseness with the rocker arm, this movement was observed however, when this device is properly positioned and placed under pressure this device would function properly.General maintenance required as this device was manufactured in 2013 with no prior service history.
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