Integra has completed their internal investigation on 09/14/2016.The investigation included: methods: evaluation of actual device.Review of device history records.Review of complaints history.Results: evaluation verified customer information as valid.Unit was delivered without adult rocker assembly.Locking mechanism is loosening.Device history record reviewed for this product id work order/lot code and serial # (b)(4) manufactured on november 04, 2014 show no abnormalities related to the reported failure.This device passed all required inspection points with no associated mrr's, variances or rework.A two year lookback in (b)(6) for this reported failure and or related to "loose mechanism" for this product id shows that 4 complaints were received including this case, see below.No new design or manufacturing trends have been identified.This issue will be monitored.Conclusion: the socket head cap screw was not enough tightened, this led that the locking mechanism went loosen.Root cause could be normal wear and tear.
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