Integra completed its internal investigation 09/27/2016.The investigation included: method: device history review.Trend analysis.Evaluation of product.Results: device history record reviewed for this product id under lot code/work order (b)(4) show no abnormalities related to reported incident found.This device passed all required inspection points with no associated mrr¿s, variances or rework.No previous service history is on file.No manufacturing or design related trend has been identified.Engineering inspected the part¿s lock/unlocking mechanisms and torque screws¿ output forces.Skull clamp was mounted onto the fixture and got assembled with a wooden block.The starbursts¿ threads from both sides work perfectly.Skull clamp¿s lock/unlock mechanism works fine as intended and the swivel rotates on its axis.Also, the torque screws were checked at 20, 40, 60, and 80 lbs.At intervals +/- 4 lbs.Deviation and both were within specifications.Also, no looseness was experienced during this checkup.Unit received with the knob insert assembly unscrewed over the black o-ring and has become stuck.Conclusion: engineering was not able to confirm the customer complaint about the skull clamp slippage.All the necessary inspections were performed and none of the characteristics malfunctioned.The mayfield patient positioning for success chart has been provided to the customer as a refresher tool.
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