Integra completed its internal investigation 11oct2016.The investigation included: method: - evaluation of actual device.- review of device history records.- review of complaint management database for similar complaints.Results: a review of the device history record revealed that egr 138 assembly lot # pa0023, consisting of (b)(4) units, was assembled on march 23, 2015 and april 1, 2015 and inspected on april 1-2, 2015.Gamma sterilization occurred on june 10, 2015.Packaged and sterilized egr 138 lot # pa0023 was received at (b)(4) june 15, 2015, inspected and released into inventory on june 16, 2015.There were no variances associated with this shipment.(b)(4) issued (b)(4) to allow portions of the four components that make up the egr system to be given a unique lot number based on individual work orders.As a result, the outer package product label for the first work order identified the system as lot # pa0023a1.A query in the electronic data base determined that eleven (11) other customer complaints have been initiated based on the inability for the egr cutting blade to retract.(b)(4).Conclusion: the likely root cause, based on the examination of the returned instrument is that the cutting blade would not retract due to the presence of an excessive amount of biological tissue in the distal end of the assembly.The tissue (as observed) was on the left side of the cutting blade and inner sleeve preventing the actuation mechanism from performing as designed.Application of excessive force resulted in the cross pin breaking free of the outer sleeve.
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