Integra has completed their internal investigation on 09/19/2016.The investigation included: methods: review of device history records.Review of complaints history.Although product was not returned for investigation, a thorough review of the reported complaint was conducted.This issue was duplicated by the stereotactic sales specialist using a demo device and reviewed.The end user¿s experience was confirmed.Due to the design limitation of the crw precision arc and crwma, the target was unattainable for the type of procedure that was being performed.Device history record reviewed for this product id lot # crwp1193 manufactured on april 22, 2014 show no abnormalities related to the reported failure.This device passed all required inspection points with no associated mrr¿s, variances or rework.A two year look back in trackwise for this reported failure and or related to "unable to set the z axis target" for this product id shows that no additional complaints were received.No new design or manufacturing trends have been identified.This issue will be monitored.Results: in summary, the root cause for this failure was determined to be a limitation in the design of the crwma when used with the crwprecise for the type of procedure that was being performed.
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