The health care provider (hcp) via a manufacturer representative reported that the patient's battery turned off and they were not doing well in regards to their gastroparesis symptoms.Their previous settings were lower than they were before.This happened about 2 to 3 months prior to the patient's visit on (b)(6) 2016.The hcp wanted to know what could cause a battery to inadvertently turn off.The patient had not had previous surgery.The hcp turned the patient back on.It was unknown if any environmental, external, or patient factors may have led to the event.The troubleshooting performed and the actions taken to resolve the issue were unknown.The issue was resolved and the patient was alive with no injury.No surgical intervention occurred and no surgical intervention was planned.The indication for use for this patient was gastrointestinal/pelvic floor.
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