Catalog Number 031-28 |
Device Problems
Connection Problem (2900); Device Operates Differently Than Expected (2913)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 09/07/2016 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A dimensional inspection of the product involved in the complaint could not be conducted since the product was not returned.No photo for review.A visual and functional inspection of the product involved in the complaint could not be conducted since the product was not returned.However, as an additional test, oxygen entrainment testing oxygen entrainment testing was performed to 42 subassembly (p/n: ph12136 028 neb adaptor phantom holder) production samples that were taken randomly from adaptors assembly line.These components are part of catalog number ip-5035 neb adaptor 028, non-sterile batch 74j1601650.Catalog number ip-5035 uses the same subassembly 12136 than catalog number 031-28 related to this customer complaint.During the testing and visual inspection no issues or discrepancies were found than can lead to the condition reported by the customer.A device history record review could not be conducted since the lot number was not provided.No conclusion can be established at this time.Customer complaint cannot be confirmed.If the device sample becomes available this investigation will be updated with the evaluation results.The personnel of the assembly line will be notified for awareness.
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Event Description
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The customer alleges that the rt is having difficulty getting the wingnut to start easily without cross threading the device.The adaptor was changed out.The patient did not suffer any trauma as a result of the interruption in treatment and bagging.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that there was damage on the internal thread of the adaptor.The damage on the internal thread of the adaptor is not acceptable according to current specifications.Functional testing was performed and two of the tests were passed, however, oxygen entrainment testing could not be performed due to the damage on the threads.Based on the investigation performed, the reported complaint was confirmed.The root cause for the issue was found to be the positioning of the thread lead and the softness of the new resin used for the snap adaptor.A capa was opened to address this issue.
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Event Description
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The customer alleges that the rt is having difficulty getting the wingnut to start easily without cross threading the device.The adaptor was changed out.The patient did not suffer any trauma as a result of the interruption in treatment and bagging.
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Search Alerts/Recalls
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