The customer reported erroneously low hgb, mean corpuscular hemoglobin (mch), and mean corpuscular hemoglobin concentration (mchc) results for three patient samples cycled on the lh780.One patient sample recovered with vote outs for the hgb, mch, and mchc.The customer also reported an uncontained leak.The leak was estimated to be between 200 and 300 mls.There were no error messages reported at the time of the event.The field service engineer (fse) was at the customer site and observed the valve at vl4 was broken causing the leak and low and voted out hgb, mch and mcv results.The fse replaced vl4 resolving the issues.The repairs were verified per established procedures.(b)(4).
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The customer reported erroneously low hgb, mean corpuscular hemoglobin (mch), and mean corpuscular hemoglobin concentration (mchc) results for three patient samples cycled on their coulter lh 780 hematology analyzer.One patient sample recovered with vote outs for the hgb, mch, and mchc.The customer also reported an uncontained leak.The leak was estimated to be between 200 and 300 mls.No erroneous results were reported out of the lab and there was no change or effect to patient treatment in connection with this event.The customer was wearing personal protective equipment (ppe) consisting of laboratory coat and gloves at the time of the event and there was no report of injury or biohazard exposure to open wounds or mucous membranes.
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