Additional/updated information was provided by the dealer: dealer stated that he arrived the day after the incident to remove the power cord from the bed.At that time, no additional components were plugged into the outlet and no damage was identified with the outlet.It is unknown whether the end user had anything else plugged into the outlet at the time of the incident.The replacement cable was received and installed on the bed, and the bed now functions correctly with no further issues alleged.The power cable was returned for evaluation, and subsequent testing verified the complaint.Per the expanded evaluation report, the neutral terminal of the j2 outlet connector was blackened and showed signs of damage.The damage appeared to have been caused by exposure to sparking within a damaged outlet.The j1 connector to the control box did not show any sign of damage.
|