Submit date: 02/09/2017.The device history record (dhr) was reviewed and no deviations related to this failure mode were found.No changes were identified that may impact the product/process related to reported condition during a period of six months prior to manufacturing date.Quality inspection of final visual and physical evaluation results indicated that the product met specification requirements.The physical sample involved in the reported incident was returned for analysis and investigation; it consisted in one palindrome his catheter.The catheter came inside a generic plastic bag and showed signs of use (remains of blood and a yellowish color in the hub).Visual inspection was performed; it was observed that the catheter was cut 8.5 cm approx.Below the cuff, and it was observed that a section of the am sleeve have bubbles.Based on previous information the most probable root cause for this defect is customer misuse (wrong cleaning agent used or patient conditions).No complaint triggers or trends were identified, therefore further corrective or preventive actions were not required.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampling) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.
|