Our customer reported that the prong on the plug of this device was gone.On return of the device for evaluation, it was noted that one prong was missing from the plug.Our evaluation concluded that the plug may have been damaged by the end user applying excessive force, but there is a possibility that it broke off in the mains socket - if this was the case then a risk of exposure to a live part would be created.There is no report of any patient harm, and the device is not life-supporting or life-sustaining.The ifu for the device contains the warning 'the power supply cord cannot be replaced by the user.In case the power supply cord becomes damaged, contact philips respironics customer service for replacement (there is no service option)'.(b)(4).
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