The insulin pump passed the rewind, basic occlusion, prime and displacement tests.The insulin pump was received with stuck motor error alarm loop during bolus delivery and motor position encoder error alarm confirmed in the history file.The motor was tested outside to the device and passed.The motor may have had an intermittent failure that was not detected during our testing.The displacement test was functioning properly.No motion sensor test failure alarm during testing.The insulin pump was received with cracked case at the display window corner, cracked reservoir tube lip, scratched lcd window, scratched reservoir tube window and scratched case.Note: this is a remediation mdr.Medtronic diabetes implemented revised mdr reportability criteria effective on july 1, 2014.Subsequently, medtronic diabetes conducted a one year retrospective review of complaints.This event was retrospectively identified to be reportable based on the revised mdr reportability criteria.
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