During removal of tubing from the cell-dyn ruby analyzer for cleaning, the customer was sprayed in the face and mouth with a mixture of system waste, diluent, and blood.The customer was wearing safety glasses at the time of the incident.The customer did not receive any treatment after the incident.A blood sample was taken for hiv and hepatitis testing, however the results of the tests were not provided.
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The customer reported that they are doing fine after the incident and no treatment was received as a result of the spray incident.Evaluation of the customer issue included a review of the complaint text, a review of labeling, a review of instrument service, and a search for similar complaints.No returns were made available from the customer site for this evaluation.Product labeling was reviewed and found to be adequate.Cell-dyn ruby operators manual, section 8, hazards, provides several warnings and information related to biological hazards during analyzer use, maintenance and troubleshooting.The manual states to disable the instrument to prevent the analyzer from cycling during maintenance and troubleshooting.The operator did not put the cell-dyn ruby in disable mode which could have prevented the spray incident.In this case, the analyzer was in ready mode when the incident occurred, and pressure in the tubing when it was removed from the analyzer caused the spray incident.This indicates the issue was due to user error.Cell-dyn ruby analyzer serial number (b)(4) service history was reviewed and no contributing factors were found no other incident related to splash, spill, or spray was identified.Historical complaint data was reviewed and no adverse trend was identified.Based on all available information and abbott diagnostics complaint investigation for the cell-dyn ruby analyzer, no product deficiency and no malfunction was identified.
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