Catalog Number 004551003 |
Device Problems
Break (1069); Device Damaged Prior to Use (2284)
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Patient Problem
No Patient Involvement (2645)
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Event Date 10/11/2016 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The investigation for this complaint is in progress at the time of this report.
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Event Description
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The customer complaint alleges blades were broken prior to use.They open the package and pieces fallout from the fiber optic light bundle.The alleged defect was detected prior to use, during pretesting.There was no report of patient involvement.
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Manufacturer Narrative
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(b)(4).The device history record was reviewed and no issue that could have contributed to the reported failure was noted.The device was manufactured according to release specification.The sample was returned for evaluation.A visual exam was performed and it was observed that the blade was broken.It is unknown where the damage occurred as all products are inspected at the manufacturing facility prior to shipment; therefore, a defect of this type would be detected prior to release.The complaint was confirmed; however, a root cause could not be established.A capa was opened to further address this issue.A conclusion code could not be chosen as the complaint was confirmed; however, a root cause was not established.
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Event Description
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The customer complaint alleges blades were broken prior to use.They open the package and pieces fallout from the fiber optic light bundle.The alleged defect was detected prior to use, during pretesting.There was no report of patient involvement.
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Search Alerts/Recalls
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