Reported event: the reported device is a 3.0 rio® robotic arm - mics, catalog: 209999, serial #: (b)(4).Robot error was displayed and the arm brakes locked.Device history: a review of the device history records shows that all qips associated with the build of (b)(4) were signed off and all qts reconciled.Final qa signature for acceptance was added on june 24, 2016.Device inspection: the device was inspected and the results documented in gsp case # (b)(4) as shown below.Cpci removed pn 211123 lot 21112358-2.Successfully replaced cpci following rio service manual.All testing successfully performed following rio service manual.Complaint history: a review of the complaint database shows that a similar complaint was made for the referenced serial number.The complaint is (b)(6) pr# (b)(4).Conclusion: the failure mode of a rio robotic arm, catalog# 209999, s/n (b)(4) was confirmed.The issue occurred during a case and resulted in the case being completed by manual instrumentation.A replacement arm was sent to the customer and the malfunctioning arm was repaired.Further action: no further action at this time.
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