The quality control (qc) was acceptable at the time of the run.The customer ran a precision run with another patient sample and the results were acceptable.A siemens field service engineer (fse) was sent to the customer site.The fse performed a total service call (checked fluidics, probe alignment and luminometer).No issues were identified.The cause for the discordant total hcg results is unknown.Possible preanalytical factor.The instrument is performing within specification.No further evaluation of the device is required.The ifu states in the limitations section: "all in vitro assays can generate erroneous results, both clinically false positive results (test results suggesting a condition that is absent) and clinically false negative results (test results failing to identify a condition that is present).If an aberrant or abnormal result, as defined by the laboratory protocol, occurs, laboratory personnel should first make certain that the system is performing and is operated and maintained in accordance with the product labeling.The user should then follow the laboratory protocol for advising the clinician of a result that appears to have deviated from the norms established by the laboratory.Test results alone are not diagnoses of medical conditions.For example, low titer elevations of hcg can occur in normal non-pregnant subjects.A physician's diagnosis involves evaluation of the test result in conjunction with, and in the context of, the patient's medical history, physical examination, and other test results - sometimes in consultation with other medical experts.".
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