Investigation ¿ evaluation.The universa soft ureteral stent set was not returned for evaluation.No photographs were provided for review.Without the complaint device, a physical investigation was not able to be performed.Based on the information provided, the actual root cause is unknown and no conclusion can be drawn.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record showed there were no non-conformances identified during the manufacturing process that would have caused or contributed to the reported product issue.A review of complaint history for this product/lot number combination revealed one other similar complaint on this lot related to tether breakage.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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