Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.The customer submitted the affected pcb assy, psm board, list number 8960291001, to aid this investigation.The inspection of the returned pcb assy, psm board found a burnt +24vdc power trace from pin 9, j9 to pin 9, j10 on the pressure sensor module pcb assembly, which may have overheated or have been caused by an overcurrent of an externally connected defective pump relay.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
|