The customer stated that they received an erroneous result for one patient sample tested for the elecsys ft4 ii assay (ft4) on a cobas 8000 e 602 module (e602).The specific date of the event was asked for, but it is not known.The customer stated that the patient had a ft4 result of 15.3 pmol/l in (b)(6) 2014.The units of measure used for ft4 were asked for, but not provided.It was stated that the patient had the following ft4 results in (b)(6) 2015: 71.9 pmol/l, 76 pmol/l, 75.6 pmol/l, and 92.2 pmol/l.It was stated that the last sample was also measured on an abbott system and the ft4 result was 14.0 pmol/l.The units of measure are assumed to be pmol/l based upon the normal reference range of the assay provided for the ft3 results noted.Typically the same units of measure are used for both assays.It was asked, but it is not known, if any erroneous results were reported outside of the laboratory.The patient was not adversely affected.A specific root cause could not be determined as patient sample was not available for further investigation.Additional information for further investigation was requested but was not provided.
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