Investigation - evaluation: a review of dimensional verification, complaint history, device history record, documentation, manufacturing instructions, drawing, specifications, trends, and quality control data was conducted during the investigation.Visual inspection and functional testing of the returned device were performed.A document-based investigation evaluation showed no evidence to suggest the product was not made to specifications.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.The (ifu) does not contain information regarding the failure mode.Review of the device history record found 4 other nonconformances associated with the complaint device lot number.The non-conformances were all for foreign matter.No other reported complaints were found for this lot number.Based on the provided information, inspection of returned product, and the investigation, a definitive root cause cannot be established or reported at this time.We will notify the appropriate personnel and continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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