System was used for treatment.Kit lot e204 was reviewed.There were no non-conformances.This lot met all release requirements.The (b)(4) lot number was not provided as it was not administered.However, a review of all (b)(4) lots manufactured since january 2013 was performed.No trends or non-conformances related to the complaint were noted.Trends were reviewed for complaint categories pressure dome membrane leak and alarm #26: prime 2 and no trend was detected for these categories.This assessment is based on the information available at the time of the investigation.No product was returned by the customer for investigation; therefore, it could not be determined if this specific product met specification.Complaints are monitored through tracking and trending.If a trend is detected, further investigation will be conducted.(b)(4).Device not returned.
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Customer stated that she had an alarm #26: prime 2 during prime; she followed troubleshooting steps from the operator's manual (om) and it was solved.However, at 554 ml of whole blood processed (wbp), the pressure dome membrane had a leak.The nurse aborted the procedure and did not return the blood to the patient.Patient reported to be in stable condition - patient received a second treatment without issues.Customer cleaned the instrument and discarded the kit.
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