Cryolife field assurance received an e-mail 11/01/2016 from on-x device tracking, containing the implant registration cards (irc) for onxace-19 (on-x prosthetic aortic valve with conform-x sewing ring) valve, serial number (sn) (b)(4) implanted (b)(6) 2016 in the aortic position and onxace-19 valve sn (b)(4) implanted (b)(6) 2016 in the mitral position.The following additional information was requested from the surgeon's office by phone 11/09/2016: was this a reoperation or did the patient receive two implants, one for mitral and one for aortic as the ircs suggest, if the second surgery was a reoperation could the following be provided: indication (reason) for re-operation, what was the patient impact, current patient status, pertinent patient co-morbidities, are implant operative notes available?.An additional phone call was placed to the doctor¿s office 11/10/2016.A message was left requesting the above-referenced information.Further correspondence of facsimile transmission and two day federal express delivery were sent 11/09/2016.All attempts at correspondence were unmet.Based on all available information, there is no allegation of deficiency being made to either on-x valve.Therefore, complaint (b)(4) will be voided.
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