Investigation - evaluation: a review of the instructions for use (ifu), specifications and quality control of the returned device was conducted during the investigation.The device is shipped with an instruction for use (ifu) that describes the proper warnings, precautions, and instructions for use.The complaint device was not returned therefore, no physical examinations could be performed; however, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.Review of device history and non-conformances was not possible as the lot number was not available based on the information provided, no product returned and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
|