Device was used for treatment, not diagnosis.Device is an instrument and is not implanted/explanted.No service history review can be performed as part number (b)(4) with lot number(s) 7391485 is a lot/batch controlled item.The manufacture date of this item is (b)(6) 2013.The source of the manufacture date is the release to warehouse date.The service history review is unconfirmed.Review of the device history record(s) showed that there were no issues during the manufacture of this product that would contribute to this complaint condition.Part number: (b)(4), synthes lot number: 7391485: release to warehouse date: (b)(6) 2013.Mfg.Site: (b)(6).No non-conformance reports were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product that would contribute to this complaint condition.A service and repair evaluation was performed.The customer reported the item did not have the far cortex measuring device attached.The repair technician reported the tip of the measuring device broke off.Tip broken is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The evaluation was confirmed.A product development investigation was performed.One depth gauge for 2.0mm and 2.4mm screws (part # (b)(4), lot # 7391485) was returned for investigation.The part was reported to have a broken tip/needle, and it is confirmed since the device was received in multiple pieces.The hooked needle stem of the device is broken off at the base of the black body (the broken stem is approx.75mm in length) and was not returned.The slider is loose in the hollow body.The handle has various marks and scratches, and the laser marking on the shaft is clearly visible.The exact cause of the complaint condition cannot be determined.But the condition of the depth gauge is consistent with the result of a bending force applied to the needle portion of the depth gauge that is beyond the yield limit of the material.There is a protection sleeve to protect the needle during transport; and the outer body adds additional protection to the needle attachment point during storage.Although the exact cause cannot be determined, the most probable root cause for this complaint is excessive force exerted on the depth gauge by placing / dropping heavy instruments on top of the device during the sterilization process.During the investigation no product design issues or discrepancies were observed that may have contributed to the complaint condition.A visual inspection, complaint history review, drawing review, and risk assessment review were performed as part of this investigation.This complaint is confirmed.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that a depth gauge for 2.0mm and 2.4mm screws fell apart.The facility sterilized the set.Prior to return of the set, upon inspection, it was found that the entire depth gauge was in the set, but when removing the metal cylinder that protects the depth gauge it fell apart.No patient involvement.This is report number 1 of 1 for (b)(4).
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