System was used for treatment.Kit lot e213 was reviewed.There were no non-conformances.This lot met all release requirements.Trends were reviewed for complaint categories pressure dome membrane leak, alarm #16: collect pressure, alarm #17: return pressure and alarm #45: red blood cell pump alarm and no trend was detected for these categories.This assessment is based on the information available at the time of the investigation.No product was returned by the customer for investigation; therefore, it could not be determined if this specific product met specification.Complaints are monitored through tracking and trending.If a trend is detected, further investigation will be conducted.Investigation completed.(b)(4).Device not returned.
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Customer reported a leak at the system pressure dome.Previous alarms: alarm #16: collect pressure, alarm #17: return pressure and alarm #45: red blood cell pump alarm.Per the communication between the nurse and the therako's clinical specialist, it seems that the nurse misjudged the situation and made the corrective actions for too low interface, when in fact it was too high.The bowl optic sensor (bos) threshold value was lowered to 120 and the red blood cell (rbc) pump alarm kept posting.Customer then stopped/re-started and then noticed a leak on the pump deck, coming from the system pressure dome.The treatment was aborted.Patient was reported to be in stable condition.
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