Results: 14 sealed samples were returned for evaluation.The samples were tested for shield removal force.The maximum shield removal force specification is 5.5 lbs.Of the 14 samples, one failed with a shield removal force of 5.94 lbs.A review of the device history record revealed no irregularities during the manufacture of the reported lot # 6241524.Conclusion: although the customer's indicated failure mode was confirmed, an absolute root cause for this incident cannot be determined.Our quality engineer states the sample size received from customer (14 pieces) does not represent the overall quantity released for batch (b)(4).One syringe out of the 14 received was found to be out of spec.(b)(4).At this point this complaint is considered an isolated event since no issues were identified during process and no other complaints have been received from the field.No additional action is recommend for this complaint.Complaints received for this product and condition will continue to be tracked and trended.Bd (b)(4) will continue monitoring our manufacturing processes to ensure product quality.(b)(4).
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