(b)(4).A visual , dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not returned at the time of this report.There was not photo for review.A device history record review shows that the product was assembled and inspected according to our specifications.No conclusion can be established based on the information received at this time.It is necessary to have the physical sample involved in the complaint in order to perform a proper investigation.Customer complaint cannot be confirmed.If the device sample becomes available this investigation will be updated with the evaluation results.
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that the sample was used as there were damages found on the internal thread and internal locks of the adaptor.No other issues were found.The damage found on the internal thread and locks of the adaptor are not acceptable according to the current specifications.Even with that condition, the sample was able to be tested on the general pull and push test procedures with no functional issues.However, during the setup of the oxygen entrainment test, it was observed that the assembly of the nut adaptor component and the upper body component were unstable; therefore it was not possible to perform such testing.In addition, the dual station lift test could not be performed.Attempts were made to duplicate the failure mode "flowmeter connection unstable" and there were two ways to duplicate them: the first one is by overtightening the nut adaptor onto the flow meter, and the second one was by manipulating the assembly connection.Other remarks: based on the investigation performed, the customer complaint of "unstable connection" is confirmed.Although the complaint is confirmed, there is not sufficient evidence to assure that this issue was originated during the manufacturing, assembly, or molding process.The root cause for the condition reported could not be identified.Personnel from adaptor assembly line at the manufacturing facility were notified on feb-14-2017 for awareness.A conclusion code could not be found as the complaint was confirmed; however, a root cause could not be determined.
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