Evaluation of the customer issue included a review of the complaint text, trend reports, complaint searches, and product labeling.There was no patient sample provided to assist in the investigation.A review of product historical data for any trends and/or customer complaints received for this issue, did not identify any trends or abnormal complaint activity.A review of product labeling shows adequate information is provided to troubleshoot the falsely increased patient result.Based on the available information, a product deficiency was not determined for the cell-dyn emerald, list number 09h39-01 or for the counting chamber without aperture, list number 8701685903.
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